Help & Support

Create an account in the TamTrak app, enter the origin, destination and shipment details, review the price and complete payment. The app then provides the booking and tracking information and shows the available handover options for your shipment.

Delivery typically takes 1–5 days depending on the route. Timing can also depend on handovers and any applicable border or customs processes.

Most personal goods, clothing, food items (non-perishable), electronics, documents and commercial goods. Prohibited items include hazardous materials, weapons, and live animals. Full list available at sign-up.

Insurance coverage depends on the shipment and the applicable terms and limits. For shipments carried by a Pro Co-transporter, standard cargo insurance applies up to the declared value, subject to the applicable coverage terms and limits. Additional cover may be available at checkout depending on the country and shipment.

Start from the Become a Co-transporter or Become a Hub page and follow the application steps. TamTrak reviews the information and verification requirements as part of onboarding; timing depends on the application and operating profile.

Check the tracking page for the latest shipment status. If the information appears stale or you need help, contact TamTrak support with your tracking number so the shipment can be reviewed.