Frequently Asked Questions — Recipients
Expecting a parcel? Here's everything you need to know about delivery notifications, collecting your parcel and what to do if something goes wrong.
You'll receive an email notification as soon as the sender drops off the parcel. You'll get further updates at each key transit stage. No TamTrak account is needed to receive these notifications — the sender just needs to enter your correct phone number and email when booking.
Address changes are possible up to the point where the parcel enters the final-leg carrier's . In other cases contact your Co-traporteur as soon as possible with your tracking number. A redirection fee may apply. Once the parcel is out for delivery, address changes are no longer possible.
If no one is home at the time of delivery, the carrier will leave a notification SMS or card with the address of the nearest TamTrak drop-off point where your parcel is held. You have 5 days to collect it with your Notification Code and a valid ID. After 5 days, the parcel is returned to the sender and the sender must pay for the return journey.
For parcels arriving in North Africa from Europe, import duties and VAT may apply based on the declared value of the goods and local customs regulations. TamTrak faclitate the customs documentation and your Co-transporteur handles customs on your behalf and will notify you of any duties owed before the parcel is released for final delivery.
Take photos of the damaged packaging and contents immediately before removing any items at the delivery place. Note the damage on the delivery receipt if possible. Claim compensation direclety from your Co-transporteur and when not possible the sender can contact TamTrak support within 48 hours , providing your tracking number and the photos to open a dispute.