Version 1.0 • Effective: 1 September 2026
1. Introduction
These Platform Terms of Use govern access to and use of the TamTrak Platform, operated by TamTrak. By accessing the Platform, creating an account, or using any TamTrak services, you agree to these Terms.
Users must be at least 18 years of age. By using the Platform you confirm that you meet this requirement.
2. Role of TamTrak
TamTrak operates a technology marketplace connecting Senders, independent Co-Carriers, Hubs, and Drop-off Points. TamTrak:
- does not transport shipments
- does not operate vehicles or employ drivers
- does not control or supervise independent Partners
All physical transport and handling services are performed by independent Partners. TamTrak is not a carrier or freight forwarder.
3. User Accounts
Users must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must use the Platform only for lawful purposes and in compliance with applicable law.
TamTrak may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or misuse Platform services.
4. Platform Services
TamTrak provides the following services through the Platform:
- shipment booking and order management tools
- route planning and Co-Carrier matching systems
- real-time shipment tracking
- payment processing
- customs documentation support
- Partner matching and allocation
TamTrak does not guarantee the availability of any specific delivery service, Route, or service provider. Service availability depends on the participation and availability of Co-Carriers, Hubs and Drop-off Points operators, as well as applicable operational conditions.
5. Prohibited Use
Users may not:
- send, book, or arrange the transport of illegal goods or Prohibited Items
- misuse, interfere with, or attempt to disrupt the Platform
- access another user’s account without authorisation
- bypass or circumvent Platform payment systems
- provide false or misleading information
- use the Platform for any purpose that violates applicable law
6. Payments
Payments are processed securely through the Platform. Depending on the shipment type, payment may be made by electronic means or Cash-on-Pickup (COP) as described in the applicable role-specific Terms. TamTrak may collect service fees as specified at the time of Booking.
7. Liability
TamTrak provides the Platform on an ‘as-is’ basis and is not responsible for:
- delivery delays, loss, or damage caused by independent Partners
- actions or omissions of independent Co-Carriers, Hubs, or Drop-off Points
- unavailability of services due to third-party failures or force majeure
TamTrak’s liability is limited to direct loss caused by verifiable failures of the Platform itself. Compensation for shipment loss or damage is governed exclusively by the Shipment Liability & Compensation Policy.
⚑ Nothing in these Terms limits or excludes any statutory right you may have as a consumer under applicable EU or local law.
8. Dispute Resolution
Disputes relating to Platform use should be raised in the first instance via support@tamtrak.com. Unresolved disputes may be escalated in accordance with the dispute resolution process set out in the applicable role-specific Terms. EU consumers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
9. Data Protection
TamTrak processes personal data in accordance with the Privacy Policy, which forms part of this Terms package. By using the Platform, you acknowledge and consent to the processing of your data as described therein.
10. Governing Law
These Terms are governed by and construed in accordance with Swedish law, without regard to its conflict-of-law principles.
The courts of Sweden shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, including their interpretation, performance, validity, or termination. Mandatory laws and regulations applicable to the Hub and its operations in the jurisdiction where the Hub is located shall apply to the extent they cannot lawfully be excluded or varied by agreement.
11. Amendments
TamTrak may update these Terms from time to time. Material changes will be communicated with at least 30 days’ notice via the Platform or email. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Terms.
12. Contact
| Purpose | Contact | |||
| General support | support@tamtrak.com | |||
| Legal enquiries | legal@tamtrak.com | |||
| Data protection / GDPR | privacy@tamtrak.com | |||
| Disputes | disputes@tamtrak.com |