Version 1.0 • Effective: 1 September 2026
These Terms govern independent Hub Operators accessing the TamTrak Platform. By accessing the Platform and providing Hub services, you agree to these Terms. In the event of conflict with your Hub Operator Agreement, the Agreement prevails.
Article 1 — TamTrak’s Role as a Platform
TamTrak operates exclusively as a technology platform and logistics marketplace. It does not own, operate, employ, or control any Carriers, Hubs, or Drop-off Points. All Hub Operators are independent partners with their own facilities and staff. TamTrak sets minimum operational standards, provides Hub Management System (HMS) access, processes payments, and offers tracking and support.
Article 2 — Definitions
Platform : TamTrak technology marketplace
HMS : Hub Management System — TamTrak module used to manage inbound/outbound Shipments and record Custody Transfers
Inbound Shipment : Shipment received at the Hub with a Custody Transfer QR Event
Outbound Shipment :Shipment dispatched from the Hub to a Carrier with a Custody Transfer QR Event
Custody Transfer : Moment when Platform liability passes between Partners, evidenced by QR Event in HMS or Driver App
Dispatch Schedule : Outbound collection timetable published in HMS specifying Carrier collection times and routes
Inventory Reconciliation : Daily process of matching physical shipment stock against HMS records
Dwell Time : Duration a Shipment remains at the Hub between inbound and outbound Custody Transfer
Hub Manager : Designated primary operational contact for the Hub
Packaging Guidelines : TamTrak’s published standards for shipment packaging, available on the Platform
Article 3 — Independent Status of Hub Operator
The Hub Operator is an independent partner, not a TamTrak employee, agent, or subsidiary. The Operator is responsible for employing and managing their own staff; compliance with all local laws, health and safety regulations, and facility standards; the security, maintenance, and operations of the Hub; and maintaining appropriate confidentiality regarding TamTrak Shipments and customer data.
Article 4 — HMS Access and Platform Integrity
The Hub Operator must maintain secure HMS access at all times, including changing passwords every 90 days and enabling two-factor authentication. All entries must be accurate and made in real time; historical records may not be altered without TamTrak authorisation. HMS errors or suspected security breaches must be reported within 4 hours. Deliberate falsification of HMS data constitutes a material breach and may constitute a criminal offence.
Article 5 — Hub Minimum Operating Standards
5.1 Operating Hours
The Hub must operate in accordance with the hours set out in Schedule A of the Hub Operator Agreement. TamTrak must be notified at least 48 hours in advance of planned closures and immediately in the case of emergency closures.
5.2 Facility Requirements
The Hub facility must be clean, dry, secure, and well-lit at all times. The facility must include: functional sorting surfaces; weighing equipment accurate to 0.1 kg; CCTV coverage of all Shipment areas with a minimum retention period of 30 days; restricted access to Shipment storage areas; and temperature maintained between 5°C and 35°C unless otherwise specified in the Hub Operator Agreement.
⚑ CCTV footage constitutes personal data under GDPR. Hub Operators are responsible for their own GDPR compliance in respect of CCTV, including displaying appropriate signage and maintaining a lawful basis for retention. The 30-day retention requirement is a minimum operational standard; Hub Operators must ensure this is compatible with their local GDPR obligations.
TamTrak branding and safety notices must be displayed as directed.
5.3 Staffing
Adequate trained staff must be on site at all times during operating hours. All staff handling Shipments must complete Hub Onboarding Training and pass a criminal record check. Changes to the Hub Manager must be notified to TamTrak within 24 hours.
5.4 Security
The Hub Operator must maintain a written security policy, comply with local fire safety regulations, report any breach, theft, or unauthorised access within 1 hour, and maintain a business continuity plan.
Article 6 — Inbound Custody Procedures
On receipt of Shipments from Drop-off Points, Carriers must be verified by identity and manifest. Each Shipment QR code must be scanned in HMS within 2 hours of arrival. Damaged or unmanifested Shipments must be flagged immediately, photographed, and logged in HMS pending TamTrak instructions. Walk-in Sender Shipments must be weighed, measured, and confirmed in HMS with a receipt provided to the Sender.
Article 7 — Sorting and Storage
Shipments must be sorted by destination corridor within 4 hours of receipt. Storage must prevent damage, maintain separation by destination, permit auditing, and not obstruct emergency exits. Dwell Time targets are: maximum 48 hours for standard Shipments; Shipments exceeding 72 hours must be flagged; Shipments exceeding 120 hours must be reported to TamTrak immediately. Lost or unidentified Shipments must be quarantined, photographed, and reported to TamTrak pending instructions.
Article 8 — Outbound Custody Procedures
Shipments must be consolidated per the Dispatch Schedule, verified against the manifest, and QR scanned to transfer custody to the Carrier. Carrier identity must be verified and acceptance obtained before release. Shipments must not be released to unauthorised Carriers. Cross-border Shipments require completed customs documentation, copies of which must be retained for 5 years.
Article 9 — Daily Inventory Reconciliation
A daily physical count must be performed and reconciled against HMS records. Discrepancies must be recorded in HMS and any variance exceeding 0.2% of daily throughput must be reported to TamTrak immediately.
Article 10 — Prohibited Items
Suspected Prohibited Items must not be opened. They must be segregated, secured, and reported to TamTrak and relevant authorities. Release is only permitted under TamTrak instruction.
Article 11 — Insurance Requirements
The Hub Operator must maintain, at minimum:
- public liability insurance of at least €100,000 per incident
- goods-in-custody insurance of at least €50,000 per event
- any additional policies specified in the Hub Operator Agreement
Proof of insurance must be provided to TamTrak on request and renewed annually. TamTrak must be named as an additional insured or notified party on the goods-in-custody policy.
Article 12 — Performance Standards and Audits
| KPI | Standard |
| Inbound Custody Transfer scan | Within 2 hours of arrival |
| Dispatch on-time rate | ≥ 95% |
| Inventory discrepancy rate | < 0.2% monthly throughput |
| Customs documentation accuracy | ≥ 99.5% |
| Dwell time compliance | < 5% of Shipments exceeding 72 hours |
| Incident reporting | Within 4 hours of occurrence |
Quarterly audits will be conducted with 48 hours’ notice. Unannounced audits may be conducted where irregularities are suspected. The Hub Operator must provide full access to records, CCTV footage, and staff during audits.
Article 13 — Liability for Shipments in Hub Custody
The Hub Operator is liable for loss or damage to Shipments during active custody caused by negligence or breach of these Terms. Liability is capped at €1,000 per Shipment unless extended coverage applies. The Hub Operator is not liable for: customs delays; Carrier transit loss occurring after the outbound Custody Transfer; or damage that occurred prior to the inbound Custody Transfer. HMS QR Event timestamps are the primary evidence of custody.
Article 14 — Data Protection
The Hub Operator must comply with GDPR and applicable data protection law. Hub staff may only access data necessary for their operational role. Data must not be extracted or shared without TamTrak authorisation. Suspected personal data breaches must be reported to TamTrak within 4 hours.
Article 15 — Force Majeure
Neither party is liable for events outside reasonable control. The Hub Operator must notify TamTrak promptly and resume operations as soon as practicable.
Article 16 — Dispute Resolution
Disputes should be raised to hubs@tamtrak.com. TamTrak will respond within 7 business days. Disputes unresolved after 30 days may be referred to mediation via Swedish Chamber of Commerce (SCC). If mediation fails, disputes may be brought to the competent courts in accordance with Article 17.
Article 17 — Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with Swedish law, without regard to its conflict-of-law principles.
The courts of Sweden shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, including their interpretation, performance, validity, or termination. Mandatory laws and regulations applicable to the Hub and its operations in the jurisdiction where the Hub is located shall apply to the extent they cannot lawfully be excluded or varied by agreement.
Article 18 — Amendments
TamTrak may update these Terms with 30 days’ notice via HMS or email. Material operational changes will be discussed with Hub Managers where practicable. Continued operation of the Hub after the effective date constitutes acceptance.
Article 19 — Contact
| Purpose | Contact |
| Hub operations support | operations@tamtrak.com |
| Incident escalation | operations@tamtrak.com |
| Audit coordination | operations@tamtrak.com |
| Legal / Compliance | legal@tamtrak.com |
| Data protection / GDPR | privacy@tamtrak.com |